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Wholesale Terms Of Service


WHOLESALE AGREEMENT

 

Thank you for your interest in becoming an Alley & Rae retailer!

 

ACCOUNT REGISTRATION

To purchase direct wholesale through our website, you must register, create an account and be approved as a retailer by Alley & Rae. We reserve the right to deactivate your account if we find that you are in breach of the retailer terms in this agreement.

QUALIFICATIONS

You must be located in the United States to qualify for direct wholesale ordering. To qualify for a retailer account, you must have an online or brick and mortar store. If you apply as an online retailer, you must provide a valid website URL for your store. Brick and mortar retailers must provide a valid business address. If you are applying as a tax exempt retailer, you must also have and provide proof of a valid reseller's permit or ID.

RESALE

You may sell our products in your brick and mortar store/boutique, at pop-up events/markets, and via your own website. We do not support the sale of our products on Etsy, Amazon, or any other 3rd party website. Retailers found in violation of these terms, will lose account access and will no longer be eligible for re-ordering.

ORDERS

  1. Order Minimums. We require a $100 minimum purchase on all wholesale orders. Alley & Rae reserves the right to change this minimum at any time, and without notice.
  2. Product Minimums. We have a minimum quantity requirement for all of our graphics. We require a 5 piece minimum on all printed graphics, and a 6 piece minimum on all embroidered graphics. You can mix and match sizes and garment colors, as long as you reach the print minimum requirement for each design. For example; (1) Black S, (2) Black M, (2) Green L
  3. Right to Refuse. You acknowledge that Alley & Rae may refuse to complete your purchase for any reason.
  4. Inventory. We do our best to keep inventory up to date. However, there may be times when a product goes out of stock before we can complete your order. If this happens, out of stock items will be removed from your order before it is fulfilled. In most cases, this will be updated before you are invoiced and submit payment. If for some reason we cannot fulfill a part or your order that has already been paid for, you will be refunded via the payment method you used at checkout.
  5. Placing Your Order. You must be logged in using the email address you provided when registering for your account. Our wholesale showroom will be hidden unless you are logged in. Once logged in, click on "Wholesale Showroom" from the menu. There, you will be able to view our wholesale collection, available colors, sizes, product descriptions, size charts/guides, etc. Once you're finished adding products to your cart and have reached the print and order value minimums, you will be able to checkout. Upon checking out, a draft order will be created and sent to us. We will then review your order and if no changes need to be made, you will be sent an invoice via email.

PAYMENT

Once you receive your invoice, you will have the option to submit your payment via Credit Card, PayPal, or Shop Pay. Your order will not begin to process until payment has been received.

SHIPPING

Everything in our collection is printed to order, and will take up to 10 days to ship. In most cases, orders ship within 3-5 days. Retailers are responsible for the cost of shipping unless other arrangements have been made prior to ordering, or you were given a promotional offer/discount code. We will select the most affordable shipping option based on your location. We ship via UPS, FedEx and USPS. Orders will be shipped with tracking.

SAMPLES

You may contact us via email at hello@alleyandrae.com to request a sample before placing an order. We will allow you to purchase up to 3 samples at wholesale price + shipping. Please note that sample orders are non-refundable. 

RETURNS, REFUNDS & CANCELLATIONS

  1. Returns. We do not accept returns on wholesale orders. If an item in your order is missing or damaged, please contact us via email at hello@alleyandrae.com and we will get a replacement product shipped for you.
  2. Refunds. We do not offer refunds on wholesale orders unless an item in your order is out of stock and cannot be fulfilled, or your order cannot be shipped within 10 days and you would like to cancel.
  3. Cancellations. You may cancel your order at any time BEFORE you have submitted payment for your invoice. Once you submit payment, your order will immediately begin to process and we will no longer be able to cancel. You may also request cancellation if your order has not shipped within 10 days of completing payment.

CAN I MAKE CHANGES TO MY ORDER?

You may request to make changes to your order within 24 hours of submitting payment as long as your order has not been shipped. Please note that this may delay the shipment of your order, add additional processing time, etc.

TERMINATION

If you breach any of these terms, Alley & Rae will have the right to permanently terminate your retailer account, without prior notice to you. Alley & Rae reserves the right to revoke your access to ordering at any time, with or without cause. You may terminate your account with us at any time by contacting us via email at hello@alleyandrae.com

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