PRODUCT INFO & AVAILABILITY
WHAT BRAND OF SHIRTS DO YOU USE?
The majority of our designs are printed onto Bella Canvas. A small portion of items are printed onto Royal Apparel or Next Level. Sweatshirts and hoodies are printed onto Gildan and children's items are printed onto Bella Canvas and Rabbit Skins.
HOW DO YOUR SHIRTS FIT?
The majority of items on our website are unisex and fit true to size. Women can order their usual size for a relaxed fit, or size down one if a more fitted look is desired. Men should order their usual size. A handful of items are available in women's sizing. This information will be located in the description. Any item labeled as "women's" or "fitted" will have a snug fit and tends to run small. Most women prefer to size up in our fitted styles.
HOW ARE YOUR SHIRTS PRINTED?
We use direct to garment printing technology and eco-friendly, water based inks. These environmentally friendly inks are soft, breathable and may smell slightly of vinegar, but will disappear after washing.
CARE AND MAINTENANCE
To best preserve the graphic on your garment, we recommend washing inside out with like colors on cold setting using a mild detergent, hang or lay flat to dry. You may tumble dry on a low setting, but please be aware that drying your garment will cause the graphic to fade gradually over time. Just as a black colored garment will fade when dried, so will the graphic on your shirt. Avoid products that contain color safe bleach, stain lifter or Oxy Clean. These products contain chemicals that will lift color from your graphic causing it to fade.
CREDIT CARDS & PAYMENT
WHAT ARE MY PAYMENT CHOICES?
We currently accept PayPal, Sezzle, Google Pay, Visa, Mastercard, Discover and American Express as forms of payment.
WILL I BE CHARGED SALES TAX?
Utah residents will be charged applicable sales tax.
HAVING TROUBLE WITH YOUR CREDIT CARD INFO?
Your card might be declined for several reasons. Please check to make sure that the name and address and zip code entered in the "Billing Information" field are entered exactly as this information appears on the statements you receive from the issuing bank or financial institution. Also, confirm that the credit card number, expiration date and card verification number are correct. If this doesn't work, please contact your issuing bank or financial institution to verify your information and make sure there are no holds placed on your account.
SHIPPING & DELIVERY INFO
DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide! International buyers will be responsible for any additional shipping fees, customs fees, duty or taxes, etc. Please remember that you may see a different amount charged on your statement which will be due to your country's exchange rate.
WHAT SHIPPING METHODS ARE AVAILABLE?
All packages are shipped Standard USPS. We do not offer rush or expedited shipping as all items are made to order.
HOW LONG WILL MY ORDER TAKE TO PROCESS?
Everything that we carry is handmade and each piece is made just for you. Please allow up to 7 business days for your order to process before it is shipped.
WHEN WILL MY ORDER SHIP?
All orders generally ship within 2-7 business days. We do not ship on weekends, US holidays or holidays observed by the US Postal Service, such as President's Day, Martin Luther King Day, etc. If there are multiple items in your order, please note that items may ship separately.
HOW QUICKLY WILL I RECEIVE MY ORDER AFTER SHIPMENT?
Standard shipping generally takes 3-5 business days in addition to the initial processing time, but can take longer during busy holiday seasons. International shipping can take anywhere from 2-6 weeks and will depend on your location, postal service and the amount of time your package takes to get through your customs department. In most cases, international packages are delivered in 2-3 weeks.
WHERE IS MY ORDER SHIPPING FROM?
Your order will ship from one or more of our fulfillment centers located in Utah, California or New York.
WHERE IS MY ORDER?
Once your orders ships, a shipping notification that includes your tracking number will be sent to you via email. If 7 business days have passed and you have not received this email, please check your spam folder. Those that created an account during checkout, may also login to their account to view the status of their order. Once you receive a tracking number, please follow it carefully. Alley & Rae Apparel will NOT assume responsibility for lost/stolen packages that show a delivered status.
CAN I CHANGE OR CANCEL MY ORDER AFTER IT IS PLACED?
Once your order is placed, it is sent directly to our fulfillment team. They immediately order the clothing needed to complete your order. Because of this, we will be charged a $3 restocking fee for all cancelled items. You may cancel an open order by contacting us BEFORE it has been printed. You will receive a refund minus a $3 restocking fee for each item that is cancelled from your order. If your order has already been printed and/or shipped, you will NOT be able to cancel it. You will have to wait to receive your item(s) in the mail at which time, you may return for a refund minus the restocking fee.
If you need to make changes to an open order, please contact us immediately to let us know. If your item(s) has not been printed/shipped, we will be able to update certain details for you. If your item(s) have already been printed and/or shipped, we will NOT be able to make changes of any kind.
MY ORDER HAS ALREADY SHIPPED. CAN I CHANGE THE DELIVERY ADDRESS?
We cannot change the shipping address for orders that have already gone out and the US Postal Service is not able to change delivery addresses once an order is shipped. If a package is returned to us after shipping to a wrong address, we can reship at the buyer's expense. If your package is returned to us for an incorrect/faulty address and we can not confirm a valid address and payment for reshipment, you will receive a refund minus shipping.
DO YOU OFFER RETURNS AND/OR EXCHANGES?
We offer ONE size exchange per item/order. Please contact our customer care team within 72 hours of delivery if you need to exchange an item for a different size. You may contact us HERE to request an exchange. Please include your order # along with the new size you would like to receive. We will reply with a pre-paid return label and instructions for your exchange. To qualify for an exchange, items must be unworn, unwashed and in their original condition. We will NOT accept items that have been worn, laundered or altered in any way.
Please contact us within 72 hours of delivery if you wish to return an item. A $3 restocking fee will be charged for each item that is returned. The restocking fee will be subtracted from your refund once your return is received. All refunds will be submitted via the original payment method used when ordering. If you wish to return an item, please contact our customer care team HERE.
Please provide the following information in your email, so we can assist you as quickly as possible.
- Name & Email (as entered when ordering)
- Order #
- Reason for return
We will reply with a pre-paid return label and instructions for your return. Items must be unworn, unwashed and in their original condition. We will NOT accept returns that have been worn, laundered or altered in any way.
FAULTY ITEM RETURNS
If an item is faulty (see definition below) or an error is made on our part, we will take corrective action. This may include refunding the purchase price and shipping charges or providing a replacement product and a pre-paid shipping label for the incorrect item.
*Faulty or damaged items include: unraveled seams and/or holes that are present BEFORE being washed. Wrong size, color or design. Please check the item before washing as we do not accept returned shirts that have been laundered.
The purchase of SALE and HOLIDAY items are FINAL. We do NOT accept returns or exchanges for any item that contains a holiday related graphic or that was purchased at a discounted/sale price.